I don't believe customer always rite...some time they also screw up....
but in the manufacturing we need to know customer expectation before say customer always right....
Some customer only know how to demand but not give us their expectation/requirement....example...this part reject..but when we ask for the spec..oooo..no spec for this...from visual only i don't like this symptom.....
Another case from customer...
Customer: hey u have this reject ??? What is you CA...
ME; What is the reject...?
Customer: can u check with this guys...
ME: How many qty they found...what is the failure rate..any picture..any serial number provided.
Customer: Can u check with this guys. I don;t have all that's information...
Me: ( stupid customer laaa..just know how to request only but don't know nothing)
another case:
Customer: Hey Am this condition is reject...
ME: How do u define this is reject??
Customer; U see..that;s unit don;t have but this unit have.....u seee..
ME: As spec I have from supplier this condition still acceptable....this is document from supplier..Do u have your document stated in this condition is reject..
Customer: i don't have..can u send this unit to that;s guy and get confirmation from him....
ME: (Shit.....)
In another way don't put as we are to perfect and not make any mistake.
We now problem always happen but the best person also should know how to solve the problem.
Don;t be just blaim others people....
Grrrrrrrr......
3 comments:
okok....
I know is my fault.. but we need to check and balance in this case.
anyway, why our counterpart in Senai pushing us like crazy... or they taking "screw us up" as their job~a?
NVM, we will revenge if and only if they move into our backyard in here.
they have easy life and their job scope just to push supplier for the FA..no fa no job..hahahhaaa
haih... want to do FA, also need time~ma...
No test engineer, no FA.
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