I don't believe customer always rite...some time they also screw up....
but in the manufacturing we need to know customer expectation before say customer always right....
Some customer only know how to demand but not give us their expectation/requirement....example...this part reject..but when we ask for the spec..oooo..no spec for this...from visual only i don't like this symptom.....
Another case from customer...
Customer: hey u have this reject ??? What is you CA...
ME; What is the reject...?
Customer: can u check with this guys...
ME: How many qty they found...what is the failure rate..any picture..any serial number provided.
Customer: Can u check with this guys. I don;t have all that's information...
Me: ( stupid customer laaa..just know how to request only but don't know nothing)
another case:
Customer: Hey Am this condition is reject...
ME: How do u define this is reject??
Customer; U see..that;s unit don;t have but this unit have.....u seee..
ME: As spec I have from supplier this condition still acceptable....this is document from supplier..Do u have your document stated in this condition is reject..
Customer: i don't have..can u send this unit to that;s guy and get confirmation from him....
ME: (Shit.....)
In another way don't put as we are to perfect and not make any mistake.
We now problem always happen but the best person also should know how to solve the problem.
Don;t be just blaim others people....
Grrrrrrrr......
Thursday, December 18, 2008
Wednesday, December 10, 2008
Five Why.....5Y
one of the practise to get problem solve and follow up the action we need to ask five why...
5Y:
by example production having wrong part
1- Why only at ICT able to detect
2- why production not detected
3- why its repeating..
4- Why production keep running..
5- Why and why and why.....
How to get the answer for above....only team commitment and team work able to answer this..with out that's i don't think you will get solid answer....
5Y:
by example production having wrong part
1- Why only at ICT able to detect
2- why production not detected
3- why its repeating..
4- Why production keep running..
5- Why and why and why.....
How to get the answer for above....only team commitment and team work able to answer this..with out that's i don't think you will get solid answer....
Monday, December 8, 2008
Idul Adha - Hari Raya Qurban...
Eid al-Adha (Arabic: عيد الأضحى ‘Īd ul-’Aḍḥā) or the Festival of Sacrifice (Kurban) is a religious festival celebrated by Muslims worldwide in commemoration of the willingness of Ibrahim (Abraham) to sacrifice his son as an act of obedience to Allah. The devil tempted Ibrahim by saying he should disobey God and spare his son. As Ibrahim was about to sacrifice his son, Allah intervened and instead provided a lamb as the sacrifice. This is why today all over the world Muslims who have the means to, sacrifice an animal (usually a goat or a sheep. ), as a reminder of Ibrahim's obedience to God. The meat is then shared out with family, friends , as well as the poor members of the community. (Islam names Ismail as the son who was to be sacrificed,
Eid al-Adha is the latter of two Eid festivals celebrated by Muslims, whose basis comes from the Quran. ( Eid al-Adha begins with a short prayer followed by a sermon (khutbah).
Eid al-Adha annually falls on the 10th day of the month of Dhul Hijja (ذو الحجة) of the lunar Islamic calendar. The festivities last for two to three days or more depending on the country. Eid al-Adha occurs the day after the pilgrims conducting Hajj, the annual pilgrimage to Mecca in Saudi Arabia by Muslims worldwide, descend from Mount Arafat. It happens to be approximately 70 days after the end of the month of Ramadan.
History
Four thousand years ago the valley of Mecca was a dry and uninhabited place.
Muslims believe the Prophet Ibrahim (Abraham) was instructed to bring his wife, Hajira (Hagar) and their child Is'mail to Arabia from Palestine to protect them from the jealousy of Ibrahim's first wife Sarah.
With some supplies of food and water he left them without wanting. However the supplies quickly ran out and within a few days Hajira and Is'mail were suffering from hunger and dehydration.
In her desperation Hajira ran up and down two hills called Safa and Marwa trying to see if she could spot any help in the distance. Finally she collapsed beside Is'mail and prayed to Allah for deliverance.
Is'mail struck his foot on the ground and this caused a spring of water to gush forth from the earth. Hajira and Is'mail were saved. Now they had a secure water supply they were able to trade water with passing nomads for food and supplies.
After a while the Prophet Ibrahim returned from Palestine to check on his family and was amazed to see them running a profitable well.
The Prophet Ibrahim was told by Allah to build a shrine dedicated to him. Ibrahim and Is'mail constructed a small stone structure – the Kaaba or Cube - which was to be the gathering place for all who wished to strengthen their faith in Allah.
As the years passed Is'mail was blessed with Prophethood and he gave the nomads of the desert the message of surrender to Allah.
After many centuries, Mecca became a thriving city thanks to its reliable water source, the well of Zam Zam.
Gradually, the people began to adopt polytheistic ideas, and worship spirits and many different gods. The shrine of the Prophet Ibrahim was used to store idols.
After many years, Allah told the Prophet Muhammed (PBUH) that he should restore the Kaaba to the worship of Allah only.
In the year 628 the Prophet Muhammed set out on a journey with 1400 of his followers. This was the first pilgrimage in Islam, and would re-establish the religious traditions of the Prophet Ibrahim.
Traditions and practices
Men, women, and children are expected to dress in their finest clothing to perform Eid prayer (Salatu'l-`id) in any mosque. Muslims who can afford to do so sacrifice their best domestic animals (usually sheep, but also camels, cows, and goats) as a symbol of Ibrahim's (Abraham's) sacrifice. The sacrificed animals, called "udhiya" Arabic: أضحية" also known as "qurbani", have to meet certain age and quality standards or else the animal is considered an unacceptable sacrifice. Generally, these must be at least a year old. At the time of sacrifice, Allah's name is recited along with the offering statement and a supplication as Muhammad said. According to the Quran, the meat is divided into three shares, one share for the poor, one share for the relatives and neighbors, and the last to keep to oneself. A large portion of the meat must be given towards the poor and hungry people so they can all join in the feast which is held on Eid-al-Adha. The remainder is cooked for the family celebration meal in which relatives and friends are invited to share. The regular charitable practices of the Muslim community are demonstrated during Eid al-Adha by the concerted effort to see that no impoverished person is left without sacrificial food during these days. Eid al-Adha is a concrete affirmation of what the Muslim community ethic means in practice. People in these days are expected to visit their relatives, starting with their parents, then their families and friends. (Arabic audio with English meaning).
In the name of Godبسم الله
And God is the greatestوالله أكبر
O God, indeed this is from you and for youاللهم إن هذا منك ولك
O God accept from meاللهم تقبل مني
Distributing meat among people is considered an essential part of the festival during this period, as well as chanting Takbir out loud before the Eid prayer on the first day and after prayers through out the four days of Eid. In some countries families that do not own livestock can make a contribution to a charity that will provide meat to those who are in need.
----> Copy from Wikipedia.org
Eid al-Adha is the latter of two Eid festivals celebrated by Muslims, whose basis comes from the Quran. ( Eid al-Adha begins with a short prayer followed by a sermon (khutbah).
Eid al-Adha annually falls on the 10th day of the month of Dhul Hijja (ذو الحجة) of the lunar Islamic calendar. The festivities last for two to three days or more depending on the country. Eid al-Adha occurs the day after the pilgrims conducting Hajj, the annual pilgrimage to Mecca in Saudi Arabia by Muslims worldwide, descend from Mount Arafat. It happens to be approximately 70 days after the end of the month of Ramadan.
History
Four thousand years ago the valley of Mecca was a dry and uninhabited place.
Muslims believe the Prophet Ibrahim (Abraham) was instructed to bring his wife, Hajira (Hagar) and their child Is'mail to Arabia from Palestine to protect them from the jealousy of Ibrahim's first wife Sarah.
With some supplies of food and water he left them without wanting. However the supplies quickly ran out and within a few days Hajira and Is'mail were suffering from hunger and dehydration.
In her desperation Hajira ran up and down two hills called Safa and Marwa trying to see if she could spot any help in the distance. Finally she collapsed beside Is'mail and prayed to Allah for deliverance.
Is'mail struck his foot on the ground and this caused a spring of water to gush forth from the earth. Hajira and Is'mail were saved. Now they had a secure water supply they were able to trade water with passing nomads for food and supplies.
After a while the Prophet Ibrahim returned from Palestine to check on his family and was amazed to see them running a profitable well.
The Prophet Ibrahim was told by Allah to build a shrine dedicated to him. Ibrahim and Is'mail constructed a small stone structure – the Kaaba or Cube - which was to be the gathering place for all who wished to strengthen their faith in Allah.
As the years passed Is'mail was blessed with Prophethood and he gave the nomads of the desert the message of surrender to Allah.
After many centuries, Mecca became a thriving city thanks to its reliable water source, the well of Zam Zam.
Gradually, the people began to adopt polytheistic ideas, and worship spirits and many different gods. The shrine of the Prophet Ibrahim was used to store idols.
After many years, Allah told the Prophet Muhammed (PBUH) that he should restore the Kaaba to the worship of Allah only.
In the year 628 the Prophet Muhammed set out on a journey with 1400 of his followers. This was the first pilgrimage in Islam, and would re-establish the religious traditions of the Prophet Ibrahim.
Traditions and practices
Men, women, and children are expected to dress in their finest clothing to perform Eid prayer (Salatu'l-`id) in any mosque. Muslims who can afford to do so sacrifice their best domestic animals (usually sheep, but also camels, cows, and goats) as a symbol of Ibrahim's (Abraham's) sacrifice. The sacrificed animals, called "udhiya" Arabic: أضحية" also known as "qurbani", have to meet certain age and quality standards or else the animal is considered an unacceptable sacrifice. Generally, these must be at least a year old. At the time of sacrifice, Allah's name is recited along with the offering statement and a supplication as Muhammad said. According to the Quran, the meat is divided into three shares, one share for the poor, one share for the relatives and neighbors, and the last to keep to oneself. A large portion of the meat must be given towards the poor and hungry people so they can all join in the feast which is held on Eid-al-Adha. The remainder is cooked for the family celebration meal in which relatives and friends are invited to share. The regular charitable practices of the Muslim community are demonstrated during Eid al-Adha by the concerted effort to see that no impoverished person is left without sacrificial food during these days. Eid al-Adha is a concrete affirmation of what the Muslim community ethic means in practice. People in these days are expected to visit their relatives, starting with their parents, then their families and friends. (Arabic audio with English meaning).
In the name of Godبسم الله
And God is the greatestوالله أكبر
O God, indeed this is from you and for youاللهم إن هذا منك ولك
O God accept from meاللهم تقبل مني
Distributing meat among people is considered an essential part of the festival during this period, as well as chanting Takbir out loud before the Eid prayer on the first day and after prayers through out the four days of Eid. In some countries families that do not own livestock can make a contribution to a charity that will provide meat to those who are in need.
----> Copy from Wikipedia.org
Tuesday, December 2, 2008
Engineering Solutions...
When we call engineer ..we should think the people who is very creative and innovative...or else how come they able to take responsibility as engineer..hahahaha...but from my field....everyone can become engineer....believe or not....just ask people around you..maybe they know....
Today...in my work place..having issue with wrong part mounted to the board....As QA we call a meeting to get team share their opinion and solution...
When QA said Engineering solution, we always thing prevention but not containment......
Actually this problem due to operator missinterpreted the partnumber causing he put the wrong part to the feeder..and the result it's about 100 board out as wrong part..the best things is production need to rework 58 location for 1 board ...just imagine how long 1 rework operator need to take time to remove and replace the part...just imagine it...
This problem purely from production operator not certified and production will find out the excuses and the result QA will be the person can not detect the operator not certified running production......QA again.....
When QA ask Engineering solution..those Guys Expert in Engineering giving excuses to blame operator and get QA to buy off the part before run production..again this is not engineering solution....As everybodies know..inspection is the non value added job..........but needed in production to guide those people who don't know how to do work .....
My expectation for engineering solution is fool proof method....those engineer title if able to share engineer solution please give a comments...
Today...in my work place..having issue with wrong part mounted to the board....As QA we call a meeting to get team share their opinion and solution...
When QA said Engineering solution, we always thing prevention but not containment......
Actually this problem due to operator missinterpreted the partnumber causing he put the wrong part to the feeder..and the result it's about 100 board out as wrong part..the best things is production need to rework 58 location for 1 board ...just imagine how long 1 rework operator need to take time to remove and replace the part...just imagine it...
This problem purely from production operator not certified and production will find out the excuses and the result QA will be the person can not detect the operator not certified running production......QA again.....
When QA ask Engineering solution..those Guys Expert in Engineering giving excuses to blame operator and get QA to buy off the part before run production..again this is not engineering solution....As everybodies know..inspection is the non value added job..........but needed in production to guide those people who don't know how to do work .....
My expectation for engineering solution is fool proof method....those engineer title if able to share engineer solution please give a comments...
Monday, December 1, 2008
Challenges......
My Boss already announce last 2 week about resignation...what to do...I'm not able to hold or begging him to stay....Just try to get as much knowledge from him before start to report with the new boss..
For my current boss... I still keep your word "to stay together and work together, don' worry about top gun at the new place..lets him settle and he will not dirturb me .......
Now the thing changes...i need to start my life and running the show start from Zero.. even my boss said, he already share with my new boss everything included my strenght point..but i do not believe my new boss able to measure from my boss experience...
First plan as my boss teach me..need to share with my new boss, the dificulties of handle my current project..that's mean i need to show all the communication email with my new bosses...
All escalation need to share also with my new boss, and lets he knows about my current customer included my company sister at Senai..this is the tough customer i meet...
Why I say so......First thing..every failure they need the FA report..event the repeated failure occured...their expectation is below 500DPPM..hehehhe..can get or not..lets see first aaaaa....
RMA return must be in 48 hours and preliminary report must share in 24 hours once we received...anyone volunteer to handle the customer like this...
The best part is..every day they will follow up to get every singgle update from my team for those failure return....
One of my subordinate reply the emailll.....please understand the situation..we just complete transfer and need time to align up and strenghten the process....
This is my true challenges........
For my current boss... I still keep your word "to stay together and work together, don' worry about top gun at the new place..lets him settle and he will not dirturb me .......
Now the thing changes...i need to start my life and running the show start from Zero.. even my boss said, he already share with my new boss everything included my strenght point..but i do not believe my new boss able to measure from my boss experience...
First plan as my boss teach me..need to share with my new boss, the dificulties of handle my current project..that's mean i need to show all the communication email with my new bosses...
All escalation need to share also with my new boss, and lets he knows about my current customer included my company sister at Senai..this is the tough customer i meet...
Why I say so......First thing..every failure they need the FA report..event the repeated failure occured...their expectation is below 500DPPM..hehehhe..can get or not..lets see first aaaaa....
RMA return must be in 48 hours and preliminary report must share in 24 hours once we received...anyone volunteer to handle the customer like this...
The best part is..every day they will follow up to get every singgle update from my team for those failure return....
One of my subordinate reply the emailll.....please understand the situation..we just complete transfer and need time to align up and strenghten the process....
This is my true challenges........
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